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You Have Questions, We Have Answers

If you have a question, we are here to help.  Check out the following frequently asked questions to see if others are asking the same thing. We would also love to hear from you, so give us a call at +86 18682100989 or complete the form on our contact us page. 

What do I do if my question is not listed here?

Replay: You have a few options. Feel free to call us directly at +86 18682100989 to speak with an Inside Sales Engineer. 

What certifications do you have?

Replay: Certifications range from gb/t19001-2016/ISO9001:2015.

What type of information do you need from me to provide an accurate quote / proposal?

Replay: The more information, the better. However, the following items can ensure we provide you with a timely and accurate quote: A drawing or detailed dimensions, alloy, quantities, desired lead time or ship date, and specifications. Please note that specifications include testing requirements, certifications, packaging, and any special needs you may have. Feel free to consult your Inside Sales Engineer if in doubt.

What is your lead-time?

Replay: Your Sales Engineer will quote a lead-time for each inquiry depending on complexity of the product and our current workload. We will do everything we can to meet your needs.

Which metal casting processes do you use?

Replay: DQcasting specializes in investment (lost wax) casting.

What pertinent information should I put on my Purchase Order (PO)?

Replay: The more information, the better. However, the following items are considered pertinent: detailed dimensions, alloy, quantities, desired lead time or ship date, and specifications. Please note that specifications include testing requirements, certifications, packaging, and any special needs you may have. Feel free to consult your Inside Sales Engineer with any questions.

How can I get assistance in selecting the right alloy for my application?

Replay:  You have several options. Feel free to call us directly at +86 18682100989 to speak with an Inside Sales Engineer . If you prefer to submit your questions by using a form on our website.

How can I get assistance in selecting the best casting process for my application?

Replay: One of the main pillars of the DQcasting is Investment Casting and Maching so know we are here to help. You have several options. Feel free to call us directly at +86 18682100989 to speak with an Inside Sales Engineer. If you prefer to submit your questions by using a form on our website. If you are not ready to reach out to us quite yet, you can read more about our various casting processes .